Terms of Service

These Terms of Service (“Terms”) are an agreement between intelliSPEC (“intelliSPEC,” “we,” “us”), located at 1800 Hughes Landing, Ste 275, The Woodlands, TX 77380, and the organization or person using the Services (“Customer,” “you”). The “Services” are the intelliSPEC platform, its modules and mobile applications, related support, and this website.

If you use the Services on behalf of an organization, you represent that you have authority to bind it, and “you” means that organization.

Enterprise and asset-owner deployments are typically governed by a signed master agreement or order form. Where a signed agreement and these Terms conflict, the signed agreement controls, followed by the order form, followed by these Terms. The Data Processing Agreement governs processing of personal data within customer records.

The Services are provisioned per named, active user. You are responsible for the accuracy of account information, for keeping credentials confidential, and for all activity under your accounts. Notify us promptly of any unauthorized use.

Access within the platform is governed by role-based permissions your administrators configure. You will ensure your users, including contractors you authorize, comply with these Terms and use access only for your operations.

Plans are priced per active user and billed annually, with monthly billing available on selected plans, as published on the pricing page or set in your order. Facility, portfolio, enterprise, and project licensing for asset owners is scoped by agreement.

Fees are payable per the invoice terms and, except where the law or your agreement says otherwise, are non-refundable. Subscriptions renew for successive terms unless either party gives notice of non-renewal before renewal. We may adjust pricing on renewal with advance notice.

Free trials convert to paid subscriptions only on an explicit order. At the end of a trial, your data remains exportable for a reasonable window before removal.

You are responsible for taxes on your purchases other than taxes on our income.

You own the records you and your users put on the platform (“Customer Data”). You grant intelliSPEC the rights needed to host, process, transmit, display, and back up Customer Data to provide the Services, under these Terms and the Data Processing Agreement.

You are responsible for the accuracy and lawfulness of Customer Data and for having the rights needed to put it on the platform. We may use data about use of the Services, and data aggregated or de-identified so it no longer identifies you, to operate, secure, and improve the Services.

On termination or expiry, you may export Customer Data in a standard format during the export window set in your agreement, after which we delete it per the Data Processing Agreement, except where law requires retention.

You will not, and will not permit anyone to:

• use the Services in violation of law, or to store or transmit unlawful, infringing, or harmful material;
• attempt to defeat tenant isolation, access another customer's data, or probe, scan, or test the vulnerability of the Services except under an agreed security assessment;
• interfere with the integrity or performance of the Services, or introduce malicious code;
• copy, modify, reverse engineer, or create derivative works of the Services except as law permits despite this limit;
• resell, sublicense, or provide the Services to third parties outside your agreement, or use them to build a competing product;
• exceed licensed seats, share named-user credentials, or circumvent usage limits.

We may investigate violations and may suspend access as described in the Suspension and termination section.

The platform can exchange data with systems you operate or license from others, such as SAP, Maximo, and PCMS, and exposes an API for your integrations. Third-party systems are governed by their own terms; enabling an integration instructs us to exchange data with it on your behalf, and we are not responsible for third-party products.

Spectra answers from your own record and cited sources, and asks before it acts. AI output can be wrong; it is provided to assist qualified professionals, not to replace engineering judgment, and you are responsible for reviewing output before relying on it for inspection, integrity, or safety decisions.

The Services, including software, documentation, and everything in them other than Customer Data, are owned by intelliSPEC and its licensors. No rights are granted except those stated. If you give us feedback, we may use it without restriction or obligation, and without identifying you.

Each party will protect the other's confidential information with at least the care it uses for its own, and no less than reasonable care, will use it only to perform under the agreement, and will limit access to those who need it and are bound by obligations at least as protective. These obligations do not apply to information that is public without breach, independently developed, or rightfully received from a third party, and disclosure required by law is permitted with notice where lawful.

We maintain the administrative, technical, and organizational safeguards described on our Trust Center, including encryption in transit and at rest, role-based access control, tenant isolation, and an append-only audit trail. Processing of personal data within Customer Data is governed by the Data Processing Agreement, which includes the sub-processor list and international transfer safeguards.

We work to keep the Services available, planned maintenance is scheduled to minimize disruption, and support is provided per your plan. We improve the Services continuously and may add, change, or retire features; we will not materially reduce the core functionality of the Services during a paid term without notice.

Service level commitments, where offered, are set out in your agreement, and its remedies are the exclusive remedies for availability failures.

We warrant that the Services will perform materially as described in your agreement and documentation. Except as expressly stated, the Services are provided “as is,” and intelliSPEC disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

The platform manages inspection and integrity records; it does not perform inspections, and it does not relieve you of your obligations under applicable codes, standards, and regulations. You remain responsible for the qualification of your personnel and the decisions made from the data.

To the maximum extent permitted by law: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data, even if advised of the possibility; and each party's total liability arising out of the Services is capped at the fees paid or payable by Customer for the Services in the twelve months before the event giving rise to liability.

The caps do not apply to your payment obligations, your breach of the Acceptable use section, either party's breach of Confidentiality, or a party's indemnification obligations, and nothing limits liability that cannot be limited by law.

We will defend you against third-party claims that the Services, used as permitted, infringe a patent, copyright, or trademark, or misappropriate a trade secret, and will pay resulting damages finally awarded, provided you give prompt notice, control of the defense, and reasonable cooperation. If the Services are enjoined, we may procure the right to continue, modify them to be non-infringing, or terminate and refund prepaid unused fees. This section states our entire liability for infringement.

You will defend and indemnify intelliSPEC against third-party claims arising from Customer Data, your use of the Services in violation of these Terms, or your violation of law.

Either party may terminate for material breach not cured within 30 days of notice, or immediately if the other party becomes insolvent. We may suspend access for non-payment after notice, for a security risk to the Services or other customers, or for violation of the Acceptable use section, restoring access when the cause is resolved.

On termination or expiry, your right to use the Services ends, you remain responsible for fees incurred, and data export and deletion proceed as described in the Customer data section. Sections that by their nature should survive, including confidentiality, IP, disclaimers, liability limits, and governing law, survive.

These Terms are governed by the laws of the State of Texas, excluding its conflict of laws rules, and the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Montgomery County and Harris County, Texas. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

These Terms, with the documents they reference, are the entire agreement about the Services and supersede prior discussions. Neither party may assign the agreement without consent, except to an affiliate or in connection with a merger or sale of substantially all assets, with notice. Notices to intelliSPEC go to the contact below. Failure to enforce a provision is not a waiver, and if a provision is unenforceable, the rest remain in effect. Neither party is liable for delay or failure caused by events beyond its reasonable control.

We may update these Terms from time to time. Material changes will be posted on this page with a revised effective date, and for paid subscriptions, material changes take effect at your next renewal unless your agreement says otherwise. Continued use after the effective date constitutes acceptance.

Questions about these Terms: intelliSPEC, 1800 Hughes Landing, Ste 275, The Woodlands, TX 77380, United States. Email: alex@intellispec.com.