Field operation
Mobile capture, offline sync, media upload, and form behavior.
Support
Keep the field moving, keep the record intact.
Support protects the inspection workflow, the evidence trail, and the teams that depend on both.
Support lanes
Triage by operating impact.
A field sync issue, a role change, and a report question each need a different owner.
Configuration
Roles, forms, approval gates, templates, module settings, and reporting.
Data and integrations
Imports, exports, CMMS links, identity, and records that need correction.
Technical supportAccount and billingFeature requestBug reportTraining and documentationIntegration help
Get to a fix faster
What to include in a ticket.
01
Module and workflow
02
Asset, site, and user role
03
What you expected vs. what happened
04
A screenshot or short screen capture
Reach support
Critical-path issues that name the site, module, asset, and role reach the right owner first.
Answers
Support questions
How do I get support from intelliSPEC?
Email alex@intellispec.com or call (844) 974-0884 or +1 (316) 295-3450. Include the module, workflow, asset, site, and user role.
What should I include in a support ticket?
The module and workflow, the asset, site, and user role, what you expected versus what happened, and a screenshot or short screen capture.
What can intelliSPEC support help with?
Field operation such as mobile capture and offline sync, configuration such as roles, forms, approvals, and reporting, and data and integrations such as imports, exports, CMMS links, and identity.
Support · next step
Send enough context to reproduce the issue.
Module, workflow, asset, user role, and a screenshot get support to the right place fast.